The seller can designates certain items as "non-returnable," such as cosmetic items, food products, and groceries. However, for damaged or expired items, the vendor or admin retains the authority to facilitate a return through a support ticket.

Moreover, customers have the choice to:

Purchase items with the "Returnable" option.

Opt for a more discounted price by buying items without the "non-returnable" option, which helps reduce the Return to Origin (RTO) rate.

In the event of receiving a damaged or incorrect non-returnable item, customers can initiate a return through a support ticket, subject to the admin's discretion.

Regards